Frequently Asked Questions

SHIPPING

When will you ship my order?
All orders are usually shipped within 2 days after receiving payment. You can check the status of your order when you login and go to your past orders. Although sometimes an item may not be in stock temporarily, we will let you know the estimated shipping date by email. Please keep in mind that postal Holidays, weekends, and inclement weather can/will effect delivery times. International customers please note that customs inspection can also effect delivery times.

How much are the shipping costs?

SHIPPING IN THE NETHERLANDS

1-25 LPs - 5.50 euro **
1-2 7" EPs - 2.50 euro
3-5 7" EPs - 3.00 euro
6++ 7" EPs - 5.50 euro **
1-2 CDs - 2.50 euro
3-4 CDs - 3.00 euro
5++ CDs - 5.50 euro **
1 Shirt - 2.50 euro

** shipping is with DHL with trackingcode. Insurance is possible for 1.50 euro extra. Shipping with PostNL is also possible for 7.50 euro.

SHIPPING IN EUROPE

1-5 LPs * - Western Europe: 10.00 euro - Rest of Europe: 12.00 euro
6-25 LPs ** - Germany: 12.50 euro - Western Europe: 15.50 euro - Rest of Europe: 20.00 euro
1-2 7" EPs - 5.50 euro
3-5 7" EPs - 8.00 euro
5-19 7" EPs - Western Europe: 10.00 euro - Rest of Europe: 12.00 euro
20++ 7" EPs ** - Germany: 12.50 euro - Western Europe: 15.50 euro - Rest of Europe: 20.00 euro
1-2 CDs - 5.50 euro
3-4 CDs - 8.00 euro
5-14 CDs - Western Europe: 10.00 euro - Rest of Europe: 12.00 euro
15++ CDs ** - Germany: 12.50 euro - Western Europe: 15.50 euro - Rest of Europe: 20.00 euro
1 Shirt - 5.50 euro

* depending on weight of the LP, sometimes even 6 LPs can fit in, sometimes only 4. Please get in touch for accurate prices. For shipping with insurance, check the rates for shipping 5-25 LPs.
** Shipping with DHL including insurance

Western Europe includes: Germany, Austria, Belgium, France, Luxembourg, Italy, Spain, United Kingdom, Denmark and Sweden

SHIPPING WORLDWIDE (USA, AUSTRALIA, JAPAN etc)

1-5 LPs * - 19.50 euro
6-25 LPs ** - 32.50 euro
1-2 7" EPs - 5.75 euro
3-5 7" EPs - 11.00 euro
5-19 7" EPs - 19.50 euro
20++ 7" EPs ** - 32.50 euro
1-2 CDs - 5.75 euro
3-4 CDs - 11.00 euro
5-14 CDs - 19.50 euro
15++ CDs ** - 32.50 euro
1 Shirt - 5.75 euro

* depending on weight of the LP, sometimes even 6 LPs can fit in, sometimes only 4. Please get in touch for accurate prices. For shipping with insurance, check the rates for shipping 5-25 LPs.
** Shipping with DHL including insurance

Why are the shipping prices for 1 LP so much?
Since January 2011 TNT postal service changed the prices for packages, deleting the packages until 500 grams, but on the other hand making packages until 2000 grams cheaper. This means that ordering 1 LP is quite expensive. We'd love to see this any other way, but there isn't much we can do about it.

The only thing we can do is suggest to order more records, so you keep the average shipping low. Since shipping for 5 LP's is the same as for 1 LP.

What kind of shipping options and which shipping companies do you use?
We ship most packages with TNT postal service. This is a very reliable postal service and the main Dutch postal service. Most packages in the Netherlands get delivered the next day, and in Europe in 4-7 days. But unfortunately there's no trackingcode on the cheaper options.

Also we ship packages with DHL with trackingcode and in most cases also with insurance and for a very good rate when you order multiple items.